We’re on TAP for You

Newcastle Agri Terminal 

“Real Balance has played an integral role in setting up and implementing logistics, finance and administration systems that allow the facility to operate 24/7, 365 days a year”.
Martin McKay NAT Director


What is TAP?
Temporary Accounts Personnel or TAP, is a specialist, freelance accounts service, that has changed the lives of our clients.

TAP is somewhat like a labour hire service, except when our staff are on site, we do not “set and forget”. We are 100% dedicated to you and work as a valuable member of your team. We are committed to exceeding your expectations and continually work toward achieving your goals.


TAP Supported Roles
Real Balance has been providing outsourced accounts support to businesses in Newcastle, Lake Macquarie and the Hunter Valley since 2007. In that time, we have developed a unique expertise in heavy industry.  This skill set, allows us to quickly adapt to these large-scale roles and get results fast. In our experience, the challenges faced by businesses working in these industries are substantial and relentless, our team love being part of these solutions.

Typical accounts roles that we have supported include;

• Financial Control / CFO
• Senior Accounts
• Debtors & Creditors
• Payroll

We are also able to provide competent, professional staff to assist with specialist roles in logistics, transport and heavy manufacturing.


Long Term and Short Term Role Support
Operating a small business, especially for business owners, is a full time gig, and when I say fulltime, I mean 24/7 full time, not 9 to 5 full time. So, when key staff have time off, it can increase their burden significantly.

TAP provides support to these business owners and allows them to get on with their job, knowing that it is business as usual in these key roles.

The most common reasons for using TAP;

• Long Service Leave
• Maternity Leave
• Annual Leave
• Personal Leave


Key Person Risk Management
Management of key personnel is crucial to the success of all business and small business are especially reliant on key people. We have all worked with “that” person, the one that knows everything about the business and in the event of their departure, they take that knowledge with them and potentially expose the business to unexpected disruption or worst case, financial losses.

Often, everything they know is stored in their head and they don’t rely on documented process or procedure guides. But what happens if these people leave? What risk does the business accept in these circumstances?

Management of key person risk is crucial to ensure the security and long-term sustainability of the business. Factors that increase key person risk include the following;

Highly mobile workforce: employees have never been more mobile; they are always on the lookout for a better option or an opportunity that helps them climb their career-ladder. This mobility exposes small businesses to greater risk and losses for time spent training those people and then costs of re-training new people.

Individual capacity limitations: the scarcest resource in business, is the knowledge and experience that senior staff provide. However, they are still limited by the amount of time that they can dedicate to the business. A crucial risk management tool is to support these people with competent, professional staff, who effectively “extend the reach” of these senior staff, thereby making them more productive and valuable to the business.

Protect against Concentration of Knowledge: as discussed earlier, there is often a concentration of knowledge that is held by key people and this is often undocumented and filed “in their head”. TAP supports key people in these roles to ensure that knowledge is not lost to the business, upon the departure of key people.

Process Documentation: closely related to the risk associated with a concentration of knowledge, is the risk of having undocumented processes and procedures. TAP can be used to document all processes and procedures and ensure that knowledge is retained within the business and available to all future staff.

Our TAP service helps business owners manage this crucial risk by supporting them with qualified professionals who “backup” key personnel.


Case Study – Newcastle Agri Terminal (NAT)
NAT is the largest privately-owned grain handling facility in Australia.

The Problem
As a grain export facility, NAT’s work is seasonal and subject to the vagaries of the weather.

Consequently, they required a flexible, accounts, administration and financial control solution that can quickly adapt to the variations in their work.

The Solution
Real Balance have support NAT since 2013 by providing a flexible, professional workforce.

The control and stability that our team have provided has enable the directors to focus on growing the facility and establishing it’s work class reputation.


If you know you are going to need someone on TAP, call us on 4942 1839 or click here to register and lock in your TAP now.